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Terms & Conditions

TERMS & CONDITIONS

If you choose to access this website, you are bound by these Terms of Use.

Please read them carefully.

The Terms of Use may be changed from time to time.

Each time you access this website, you must comply with the Terms of Use as they stand at that time.

Copyright

This website and all of its contents are subject to copyright under Australian and overseas law. Unless other attribution is given, all such copyright is owned by BarossaVale Wines Pty Ltd and Trading as Gibson Wines. We permit you to store, without modification, digital or print copies of any part of this web site, but only for your own personal, noncommercial use or for journalism or review purposes – please provide a link to this website https://www.gibsonwines.com.au  with any published material. Access to our brand assets can be obtained by emailing rob.gibson@gibsonwines.com.au . No other use is permitted without our prior written consent.

 

Privacy

BarossaVale Wines Pty Ltd ABN 66 088 377 628 (“BVW”) is bound by and complies with the National Privacy Principles (“NPP’s”) under the Privacy Act 1988. In accordance with the NPP’s our policy for collecting and using personal information that you disclose to us while visiting this website is explained below.

Information we collect BVW may collect the following information for marketing purposes to identify the most useful and popular sections of this site and to generally improve this site:

  • your server address;
  • domain name;
  • the date and time of your visit to our site;
  • the pages viewed and information downloaded;
  • the previous site visited; and
  • the type of browser used.

No attempt will be made to identify users by their browsing activities.

 

E-mail management

Where we seek responses from you for site feedback, press enquiries and business development, this may involve you giving us your e-mail address. Your e-mail address will only be used for the purpose for which you have provided it. You will be given the option to receive e-mails relating to this site or our products and services and each e-mail sent will give you the option to unsubscribe.

 

Cookies

Cookies are uniquely numbered identification numbers like tags which are placed on your browser. By themselves cookies do not identify you personally, but they may link back to a database record about you. If you register on our site we may then link your cookie back to your personal identification details.

 

By themselves Cookies cannot and will not be used to determine the identity of users. Once you have left the site, the cookies are deleted and no record is kept of them.

 

This site uses cookies to monitor usage of the web site, to enable purchases, to create a personal record of when you visit our web site and what pages you view and sometimes to customise the web site for faster use.

 

Personal information

Should you decide to respond to any of the interactive facilities on the website you may be asked to provide some of the following types of personal information:

  • name
  • country of residence;
  • employer Company name;
  • e-mail address; and
  • telephone number.

Subject to obtaining your consent, the information will only be used and/or disclosed for the primary purpose of collection. If the information is not provided we may not be able to provide the services requested.

 

Consent

By giving us your personal information on this site you are consenting to our use of this information in accordance with the principles in this Privacy Statement. Any changes to this Privacy Statement will be posted on this site.

 

The circumstances under which we will disclose information about you

It is our policy not to sell or pass on any personal information that you may have provided to us to third parties unless we have your express consent to do so (subject to the exception under the NPP’s for “related corporations”). Another exception is where BVW is required by law to disclose certain information.

 

Trademarks

All registered and unregistered trademarks which appear on this web site are the property of their respective owners. In allowing you access to this website, we do not grant to you any right whatsoever to use any such trade mark. You acknowledge that you have no such rights and that none will arise by your accessing or using this website

 

Website Links

BVW does not endorse, approve or recommend the contents, services, products owners or operators of any website to which this website is linked. Links are provided solely for your convenience and you use them and the linked websites entirely at your own risk.

 

Disclaimer

We take great care to ensure that information on this site is accurate and up-to-date – however, we cannot guarantee that this information will be correct at all times, or is fit for any particular purpose.

 

Your use of this publicly available information is at your own risk.

 

Materials Submitted by You

Unless specifically requested, we do not wish to receive any confidential or proprietary information from you, either through this website, via email or by any other means. You acknowledge that any information that we receive from you is not confidential or proprietary and, subject to our Privacy Policy, may be reproduced and/or disclosed by us without payment or restriction. You also warrant that any “moral rights” in any material supplied to us by you have been irrevocably waived by the relevant author.

 

Governing Law

These Terms of Use are governed by the laws of South Australia.

 

Delivery Policy

Wine Orders will be despatched within 2 -3 working days from receipt of your order, however we will not despatch wine during extreme heat waves to ensure the product gets to you in perfect condition. We are able to track you order through our courier.

 

Returns and Refund Policy

Should you receive a product that appears to have been Damaged in Transit you can:

 

  1. Refuse to accept delivery of the product and demand the delivery company Return the product to Sender. We will then either:
  • provide you with replacement product if available;
  • provide you with an alternate product of your choice from our range to the total value of the damaged product; or
  • provide you with a full refund.

 

  1. If you have already accepted delivery and then notice the product has been damaged during transit, we will either:
  • provide you with replacement product if available;
  • provide you with an alternate product of your choice from our range to the total value of the damaged product; or
  • provide you with a refund to the value of the damaged product.

 

Should you receive a product that is different to the one you ordered, we will either:

  • pay for the return of the product and provide you with the correct product if available;
  • refund the difference in value if the received product is of lower value than the ordered product; or
  • pay for the return of the product and provide you with a full refund.

 

Should you receive product that is faulty or corked, we will either:

  • pay for the return of the faulty or corked product and provide you with replacement product if available;
  • pay for the return of the faulty or corked product and provide you with alternate product of your choice from our range to the total value of the faulty or corked product; or
  • pay for the return of the faulty or corked product and provide you with a full refund.

 

Collection of Information

In order to use the Barossavale Wines payment gateway, we require information relating to your Internet Merchant Facility (including your Merchant Number, Terminal ID and/or Settlement Account, depending on your merchant bank), Company Details, Contact Details, and Payment Details.

 

Company details may include your company name, website, email address, type of business and ABN.

 

Contact details may include your name, email address, telephone number and address.

 

Payment details may include credit card details and/or direct debit details.

 

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

 

Any information collected by Barossavale Wines is collected via correspondence from you or your company. This may be via the telephone, Email, or directly through our website.

 

Use of Collection Information

Any Internet Merchant Facility, Company Details, Contact Details, and Payment Details collected from Barossavale Wine customers is required in order to provide you with our payment gateway product, and a high level of customer service.

 

Correspondence is recorded in order to provide service references, and to assist in our staff development. All Prices in AUD $

 

Security of Ordering Online

Gibson wines is committed to ensuring your security when ordering online. We have technical systems in place to ensure your security when providing your credit card details.

 

We use eWay to process your credit card payment. Your credit card details are never handled by our system and we do not receive a copy of your credit card number. eWay is a trusted Australian Credit Card processor that is used by thousands of websites to process credit cards online and Paypal is a trusted online payment provider that handles millions of online transactions a day